Refund & Dispute Resolution Policy

Learn about ZELMU's refund policy and how to resolve disputes on the platform.

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Refund & Dispute Resolution Policy

Last Updated: [DATE]

Refund Eligibility

Refunds may be available for:

  • Unauthorized transactions
  • Service failures
  • Duplicate charges
  • Other qualifying circumstances

Refund Process

  1. Submit refund request within 30 days
  2. Provide transaction details and reason
  3. Our team reviews (5-7 business days)
  4. Refund processed if approved

Dispute Resolution

For disputes regarding:

  • Tournament results
  • Reward distribution
  • Account issues
  • Other platform matters

How to File a Dispute

  1. Contact [email protected]
  2. Provide detailed information
  3. Include relevant evidence
  4. Wait for resolution (7-14 business days)

Appeals

If you disagree with a decision, you may appeal within 14 days.

Arbitration

For unresolved disputes, binding arbitration may apply as per our Terms of Service.

Contact

For refunds or disputes, contact [email protected]